FasTech Communications

 

                 uently Asked Questions

 


Who is Fastech Communications LLC?
Fastech Communications, LLC. is an agent for Isterra a Division of Primus Telecommunications, Inc. (hereinafter "Isterra").  Isterra covers the entire range of telecommunication services -  US, International, Toll-Free, T1, and Calling Cards both post-paid and pre-paid.  

Is there any set up fee to start an account with Isterra?
There are no installation or changeover fees from Isterra.  Your local phone company may charge for a PIC change fee.  When you receive your first Isterra invoice, please contact Customer Service (on the bill) or 1-800-393-3000 and request a one time credit up to $5 per line. 

How can Fastech Communication charge such low rates and stay in business?

Isterra has agreements with our carriers that guarantee them we will use a very large amount of long distance each month.  In return, we get the great rates they normally only give to their largest customers.  We then pass these rates on to you.

How do I sign up for Isterra?
Just click on the "Signup Online" or "Sign Up Now" button, fill out the short form and press submit. Within a few minutes, you will receive an automated callback to confirm your order & your service should be switched within 5 to 7 working days
.

How long does it take for my service to get switched over to Isterra?
After Isterra has received a new account with proper authorization, the process takes approximately 5 business days. After the account has been set up by ISTERRA, each customer will receive a welcome letter via e-mail explaining important information about their account. Included in this letter is information on how to verify if you have been switched and what to do if you have a "PIC freeze".

Will I receive my bill on my local phone bill?
No. Isterra will bill you separately therefore enabling you to determine exactly what your long distance costs are.

What are local toll calls?
These are calls that can occur within your area code, but your local provider charges you by distance. For example, calls from 12-20 miles away would be billed at one rate and 21-30 at another, depending on time of day as well. The cost of a "local toll" call with Isterra is the same as any in-state call.

Do I have to dial any special codes to get my low Isterra rates?
No. You may simply dial 1 plus the number you want to call.

What is a ''PIC Freeze''?
A ""PIC Freeze"" is a block your local phone company puts on your line, per your request, which protects you from being switched ("slammed") to another long distance carrier without your express consent.

Should I tell my previous long distance company that I am switching?
No, you should not inform your previous long distance company that you are switching, we will take care of it.
 

What's the catch on your plan?
There is no "catch" or hidden fees. Everything is disclosed to you up front. Our company is made up of consumers just like you, who want a great deal with no bull.


What is an intrastate call?
Communication within a single state. Intrastate communications are regulated by each state"s PUC.


What is 'slamming'?
The term "Slamming" refers to a long distance provider changing your long distance service without your knowledge or consent. To prevent "Slamming", we recommend you put a PIC freeze on your phone line.

What is a LOA (letter of agency)?
A document that authorizes changing the service provider.

Does Isterra offer calling cards?
Yes. The Travel Card rate is currently 12.9 per minute. All calling card calls will be included in your monthly bill. Please check the Travel Card page as the international rates also have a separate rate schedule.

Is there any additional charge for an 800 or toll-free number?
No. 800 numbers will be billed at the same rates as your outgoing calls.

Is there any minimum commitment time as a customer?
No. You can discontinue service anytime as there is no contract.

Does it cost me to call an 800 number?
No. Of course not. You are calling an 800 number. That means the party on the receiving end pays for the call.

How long has Isterra been in business?
Four and one-half years. We are committed to providing you with excellent service. We are a solid company and are growing rapidly every month.

How to reach us:
The toll free number for customer service is provided on your welcome letter and on your monthly statements. If you need to contact us for any reason, you may reach us at the General Customer Service Number listed below.

Business Hours: 7:00 am till 8:00 pm CST

General Customer Service Number: 1-800-393-3000

Email: usacs@isterra.com

Fax: 1-800-655-0322

Live Chat with us via Internet! Found at  http://www.isterra.com/live-help.cfm . Support offered by North American Customer Service Representatives during Business Hours: 7:00 am till 8:00 pm CST.



Copyright  2002
FasTech Communications, LLC.